Updated Theme, now 2 jetpack accounts, lost subscribers, how to consolidate?
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After updating a theme my jetpack account started again from zero, at all previous subscribers to the blog (by email) have been lost.
When I click through to wordpress.com stats ‘Claire King’ appears twice. I can see the old stats, which stop at the changeover.
How do I get the two consolidated, and retrieve blog subscribers please?
The blog I need help with is: (visible only to logged in users)
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The domain claireking.ck-conception.com redirects to claire-king.com. Do
If you want I can move the e-mail subscribers from claireking.ck-conception.com to claire-king.com.Looking forward to your reply.
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claireking.ck-conception.com is the address of the development site – it was set up to forward to the live site on going live so that any beta testers who forgot to update links would be sent to the live site. There was only a week of beta on claireking.ck-conception.com so I’m not worried about keeping those stats/subscriptions.
The only real problem is that I re-set-up Jetpack on the test site *before* the migration (using my usual wordpress id) so after the migration, wordpress.com seems to see it as a seperate entity even though the domain name and wordpress.com ID are identical.
In wordpress.com (linked from my site admin jetpack admin page) I see http://www.claire-king.com listed twice in the dropdown – I’m guessing one is the old site, and the other the new.
What I’d like, please, is to merge those two instances of http://www.claire-king.com stats and subscribers into a single http://www.claire-king.com database.
If that’s not possible, my next best option would be to lose the new http://www.claire-king.com stats/subscribers and to restore the old stats/subscribers as the sole database associated with http://www.claire-king.com
Many thanks for your help!
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Strangely I don’t see the site linked twice under your account. Have you tried disabling/enabling the Jetpack plugin?
Could you send us a screenshot of the page where you’re seeing this? You can upload the screenshot to your blog’s media library and post the link here.
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Hello,
I took two screenshots so you could see what it looked like. Then I disabled and re-enabled Jetpack. This has worked, as I’m now back with my original site users and history (bar the 5 day gap in data, which – if it isn’t recoverable – isn’t a big deal).
I’m posting the links so you can see how it was.
http://www.claire-king.com/wp-content/uploads/2013/01/Screen-shot-2013-01-14-at-11.01.03.png
http://www.claire-king.com/wp-content/uploads/2013/01/Screen-shot-2013-01-14-at-11.00.49.png
Thanks for your help. -
Actually those are the Site Titles. Two of your blog’s have the same site title, but the addresses are different. One is claireking.ck-conception.com, the other is claire-king.com.
Feel free to contact us if you have any other questions.
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Thanks. I guess what was confusing was that claireking.ck-conception.com was just a test site for a new theme, and when it went live on claire-king.com jetpack kept those stats and users and updated those ones, not the claire-king.com ones.
Upon disabling and reenabling jetpack, the duplicate Site Titles have disappeared and there is only one now.
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