Updated WordPress to 4.9.4 & unable to access edit page & visual composer

  • Unknown's avatar
    roxannetan91270218 · Member ·

    Hi,

    As stated on my title, after updating wordpress, I go to “page”, then go to my home page & click “edit” , the page loads but nothing appears. Just a blank page. This also happens when i click on “Visual Composer”, it was white page for awhile, then an error appears “This page isn’t working & unable to handle request. HTTP Error 500”.

    Even when I try to create a new page, the screen just loads to blank. I think anything that has to do with “edit page” , the page isn’t accessible & loads to a blank page.

    Hope there’s a solution for this issue. :(

  • Unknown's avatar
    stefbarz · Member ·

    Hi there!

    What’s the URL of the site you need help with?

    I may be wrong, but from what you wrote it looks like you need help with a self-hosted WordPress.org site. These forums are for sites hosted on WordPress.com.

    For information on the differences between the two, please check this support page here:

    WordPress.com vs. WordPress.org

    For WordPress.org support, you can visit:

    https://wordpress.org/support/

    You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:

    https://wordpress.org/support/register.php

    Be sure to provide a link to your site when you post so people can help you more easily.

    If your site is connected to Jetpack, you can contact their support here:

    Contact Support

    In general, you can find all the documentation for WordPress.org (lessons, troubleshooting, etc.) here:

    https://codex.wordpress.org/Main_Page

    Also, since a 500 error may suggest an issue with your hosting, it would be probably a good idea to reach out your hosting company for more information about why the site is unavailable.

    Hope this helps!

  • Unknown's avatar
    alokstha1 · Member ·

    Hi roxannetan91270218,

    HTTP Error 500 could be due to lots of issues like your site’s server, theme files, plugins used.

    The server is a sense such that, the execution timeout that your server provides to execute a process can be one of the reason. Try consulting with your server provider and the upload limits, maximum timeout limit.

    Can you make sure that your wordpress was updated completely?
    Try changing the different theme and see if it works.
    Try deactivating and activating plugins back and forth.

    One the reason could be that your “Visual Composer” could be outdated. Update it and let us know if anything works or doesn’t.
    We would be delighted to help.
    Thank you.

  • Unknown's avatar
    roxannetan91270218 · Member ·

    Thanks for the replies everyone. I will look into them.

    Totally forgot to state my website url. The website link is imagination-at-play.com

    The theme that I’m currently using is Polar.

  • Unknown's avatar
    timethief · Member ·

    @xannetan91270218

    You are posting to the wrong support forum. Your site is not on wordpress.COM servers and we do not provide support for it here.

    imagination-at-play.com is hosted by Internet Service Provider, Bayan Baru, Penang
    Name Servers:
    ns111.mschosting.com
    ns112.mschosting.com

    To get hosting support contact your web host and to get software support post to wordpress.ORG support.

    Additional information:
    We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    timethief · Member ·

    @alokstha1
    Please read these support docs:
    http://en.support.wordpress.com/com-vs-org/

    WordPress.COM Volunteers https://en.support.wordpress.com/wordpress-com-volunteers/

  • Unknown's avatar
    roxannetan91270218 · Member ·

    @timethief

    Thank you for your reply. Will post my website issue on wordpress.org.

  • Unknown's avatar
    townley16 · Member ·

    Hello
    I wondered if anyone could help :)
    I have having similar issues to the person who started this thread.
    I recently updated my wordpress site to 4.9.4 and now I am not able to view the ‘pages’ in the back ground, I used to be able to see them and edit just fine, the site has always been really slow in the back ground which was fine, but now its even slower and I like I say I can not edit or see the page correctly to be able to error, when I go to the page to edit it i get an error at the top about the connection is lost and then the is just hanging. I have deactivated the plugin ‘ultimate add ons for visual composer’ the site is then fast but the content on the front pages isn’t correct. All my updates are done, I am just a little lost and would appreciate and help please.

    Thanks Luke.

  • Unknown's avatar
    alokstha1 · Member ·

    @timethief
    Thank you for the heads up. I was unaware of that. I’ll keep that in mind.

  • The topic ‘Updated WordPress to 4.9.4 & unable to access edit page & visual composer’ is closed to new replies.