updates failed

  • Unknown's avatar
    sofi191 · Member ·

    Good day,

    My site has been unable to update plugins for more than a week. After pressing update, the following is displayed: -1 Update failed. I also tried deactivating the theme and changing to wordpress classic 21, but the plugins still can’t be updated. Immediately after the failed update, the page switches to ‘maintenance mode’ for more than 5 minutes. Can you please advise me where the error occurred?
    Best reagards,
    Sofia

    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    From the sound of it, it may be a plugin conflict. I recommend working with your host to run a full conflict test with your plugins and themes. Unfortunately, we cannot assist because yourfilmchoice.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with Bluehost.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and can’t directly address your issue.

    I recommend contacting Bluehost, as they would be better positioned to assist you with the conflict test since they have access to your account. If you are having issues accessing your site, they should be able to access it via FTP and disable the plugins. In addition to your host, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

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