Updating admin email

• 

  detailsbyoksana · Member · Jul 22, 2021 at 8:51 pm

  • Copy link
  • Add topic to favorites

  I would like to update admin email address without paying $50 for it.
  Please let me know how to proceed.
  The customer service reps oversees are very rude and offer very little help before collecting the fee.

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-mckluskey · Staff · Jul 23, 2021 at 9:08 am

  • Copy link

  Hi there!

  What customer service have you contacted?

  Your site is hosted with GoDaddy, not with WordPress.com, so we wouldn’t be able to help, but you also don’t need to pay to change the email on your WordPress site. The only official support for self-hosted WordPress sites is at https://wordpress.org/support/forums/.

  To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

  WordPress.cmo is a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/

  I hope that helps :)

• 

  detailsbyoksana · Member · Jul 23, 2021 at 12:06 pm

  • Copy link

  Thank you. I’ve reached out to both Godaddy and WordPress (WP)on this issue. Still, I don’t have an updated admin email. When I log into WP, I am asked to review the admin email. I do. I type in correct updated email address. The change never takes place. It just keeps reading that the change is pending. Always has.

  The number I call is (888) 602-0119.

• 

  staff-doublebassd · Staff · Jul 23, 2021 at 12:41 pm

  • Copy link

  Hi there,

  I would try to reach out to Go Daddy here:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  Hopefully, that helps.

• 

  detailsbyoksana · Member · Jul 23, 2021 at 2:30 pm

  • Copy link

  GoDadfy just referred me to WordPress. F-U-N!!! Fun never stops!

• 

  helper-heroponriki · Member · Jul 23, 2021 at 3:19 pm

  • Copy link

  If GoDaddy won’t help you with this, you would need to reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  A quick Google search found this tutorial on how to update the admin email address that might help as well:

  https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/

  In the future, if you decide to change your hosting provider from GoDaddy to us we have a great guide that can help you get started:

  https://transferto.wordpress.com/

  I hope that helps!