Updating credit card details

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  kyly2012 · Member · Oct 28, 2014 at 6:47 am

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  Hi there,

  I have a new credit card and every time I try to update the details I am told that the procedure has failed and I need to check my billing information. I have already used this card for online purchases and have had it for months now so I don’t see what the problem is. I have tried three times on different dates to do this in case there was a glitch in the system at one time or another.

  I’m at a loss here, please advise.

  Yours sincerely
  Kyly Sheldon

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Oct 28, 2014 at 2:30 pm

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  Hi Kyly,

  Can you please contact your credit card company to find out if they are blocking transactions from WordPress.com? That can happen even if the card is working for other purchases, and it would prevent you from updating your details here.

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  kyly2012 · Member · Oct 28, 2014 at 2:53 pm

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  Thanks for the reply, I will try that :)

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  rachelmcr · Member · Oct 28, 2014 at 3:03 pm

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  You’re welcome! If you run into any more trouble with it after checking with your credit card company, please let me know. :)

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  kyly2012 · Member · Nov 5, 2014 at 1:05 pm

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  Hi Rachel,

  I phoned my credit card company and according to them there are no restrictions on my credit card preventing me from using it for WordPress.

  Do you have any more suggestions?

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  rachelmcr · Member · Nov 5, 2014 at 2:48 pm

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  Hi Kyly,

  Hm, sorry that’s still giving you trouble! I don’t see any error messages on our end that would explain why that’s not working for you, as long as you’re using the correct billing information for the new credit card. Could you copy and paste the exact error message you’re getting? That might help me track down what’s going wrong.

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  kyly2012 · Member · Nov 6, 2014 at 8:33 am

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  This is the error I get if I click the link in my email and try pay – “Problem authorizing card. Please check your billing information and try again.”
  This is the error I get if I go straight to “My Upgrades” and try do it there – “Your transaction was declined. Please try another card”

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  kyly2012 · Member · Nov 6, 2014 at 8:36 am

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  I just tried to pay via PayPal rather and it worked, even though it uses the same credit card details. I will just do that from now on. Thanks for trying to help :)

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  gracejiyoung · Member · Nov 7, 2014 at 8:51 pm

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  Glad it worked out!

  Let me know if you have any other questions!