Updating credit card details for auto renew

• 

  aiablogguestwriter · Member · Mar 27, 2017 at 5:38 pm

  • Copy link
  • Add topic to favorites

  I need to updated my credit card for the auto renew function; but when I click on my current plan, it doesn’t give me the option to enter a new card. Where on the site can do this?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 28, 2017 at 4:15 am

  • Copy link

  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  Be sure that you are logged in under the exact same username that registered the site and purchased the upgrades for it.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites and upgrades to your username account.

  Transferring a Blog to Another WordPress.com User or Account
  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
  Transferring upgrades
  https://en.support.wordpress.com/my-upgrades/#transferring-upgrades

• 

  kokkieh · Staff · Mar 28, 2017 at 11:42 am

  • Copy link

  Hi there,

  Your account does not own any upgrades on WordPress.com, so you won’t have the ability to update payment info for any upgrades.

  The upgrades on your site are owned by the user aiacolorado. Only that user has the ability to renew or otherwise manage those upgrades.