Updating Credit Card Info
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I updated my credit card info for auto-renew of my domain and accidentally put the wrong state. I tried to update the info again and it wouldn’t let me. I put Alabama and it should be Florida. Please let me know how I can fix this.
Thanks,
Sara Magnuson
Blog url: http://therootyardporter.wordpress.com/The blog I need help with is: (visible only to logged in users)
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Try clearing your browser’s cache, then update it again.
If that doesn’t work, you can disable auto-renew, then re-enable it with the desired card.
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I just cleared my cache, logged in to WP and tried to update the credit card info. I got an error message that said to contact customer support. Then I disabled auto-renew, logged out of WP, cleared my cache and restarted my browser. I click on “enable auto-renew” and it enabled it but didn’t ask me for credit card info. I have 2 auto-renew services and one of them has the correct state entered for the credit card. The correct one also had the “remember my info” box checked, so can I assume that it used the info from the correctly entered auto-renew?
Thanks for all your help! -
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I am unable to update my credit card information to renew my domain name. I key in the proper info but keep getting error messages and to contact support. What should I do?
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I just put the info in again for the credit card and this time I was finally able to update it successfully. Thank you.
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