Updating Credit Card Info

• 

  saramagnuson · Member · Sep 16, 2012 at 1:47 pm

  • Copy link
  • Add topic to favorites

  I updated my credit card info for auto-renew of my domain and accidentally put the wrong state. I tried to update the info again and it wouldn’t let me. I put Alabama and it should be Florida. Please let me know how I can fix this.
  Thanks,
  Sara Magnuson
  Blog url: http://therootyardporter.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 16, 2012 at 11:49 pm

  • Copy link

  This thread has bee flagged for Staff intervention.

• 

  saramagnuson · Member · Sep 17, 2012 at 12:22 am

  • Copy link

  Thank you!

• 

  timethief · Member · Sep 17, 2012 at 12:27 am

  • Copy link

  You’re welcome. Please be patient while waiting.

• 

  staff-blorbo · Staff · Sep 17, 2012 at 9:16 pm

  • Copy link

  Try clearing your browser’s cache, then update it again.

  Solve Common Browser Issues

  If that doesn’t work, you can disable auto-renew, then re-enable it with the desired card.

• 

  saramagnuson · Member · Sep 17, 2012 at 11:25 pm

  • Copy link

  I just cleared my cache, logged in to WP and tried to update the credit card info. I got an error message that said to contact customer support. Then I disabled auto-renew, logged out of WP, cleared my cache and restarted my browser. I click on “enable auto-renew” and it enabled it but didn’t ask me for credit card info. I have 2 auto-renew services and one of them has the correct state entered for the credit card. The correct one also had the “remember my info” box checked, so can I assume that it used the info from the correctly entered auto-renew?
  Thanks for all your help!

• 

  staff-blorbo · Staff · Sep 17, 2012 at 11:26 pm

  • Copy link

  Yes, it will use the info from the previously entered card.

• 

  saramagnuson · Member · Sep 17, 2012 at 11:32 pm

  • Copy link

  Awesome! Thanks for the assistance. :)

• 

  staff-blorbo · Staff · Sep 17, 2012 at 11:33 pm

  • Copy link

  You’re welcome!

• 

  buffalo907 · Member · Sep 21, 2012 at 2:33 pm

  • Copy link

  I am unable to update my credit card information to renew my domain name. I key in the proper info but keep getting error messages and to contact support. What should I do?

• 

  staff-blorbo · Staff · Sep 24, 2012 at 7:37 am

  • Copy link

  Would you please quote the error message?

• 

  buffalo907 · Member · Sep 24, 2012 at 11:03 am

  • Copy link

  I just put the info in again for the credit card and this time I was finally able to update it successfully. Thank you.

• 

  staff-blorbo · Staff · Sep 24, 2012 at 5:51 pm

  • Copy link

  You’re welcome!