Updating domain when it has expired

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  trevorsaxby · Member · Dec 16, 2013 at 2:33 pm

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  I would like to upgrade our domain but the renew button is not showing. How do I now renew our primary domain please?

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Dec 17, 2013 at 5:10 am

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  I am not seeing any upgrades owned by the account you are posting from. Could you have had another WordPress.com account that you used to purchase the domain?

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  auxclass · Member · Dec 17, 2013 at 5:36 am

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  staff-ozmodiar – my bet is on sub-domain mapping currently, the domain .tbsmerchants.co.uk. is not one that can be registered here, might be other upgrades I can’t see (but not CSS)

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  staff-ozmodiar · Staff · Dec 17, 2013 at 6:56 pm

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  @auxclass

  It is a subdomain, but the crux of the issue appears to be this week’s featured problem where the OP’s WP.com account is a user of the blog, but not the owner of the site or upgrade.

  @trevorsaxby

  If your memory isn’t jogged about another WordPress.com account, post again and I can send you some email that should get things straightened out.