Updating failed. Error message: The response is not a valid JSON response.

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  ontariochitoryu · Member · Nov 25, 2019 at 6:18 am

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  I cannot get around this issue. Please help!

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  ontariochitoryu · Member · Nov 25, 2019 at 6:21 am

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  I cannot update any existing pages. All I get is that error. I’ve tried turning off all plugins and changing themes, and no changes have happened.

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  staff-mckluskey · Staff · Nov 25, 2019 at 8:46 am

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  Hi there!

  Can you please let me know the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  ontariochitoryu · Member · Nov 25, 2019 at 10:04 pm

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  It is ontariochitoryu.com.

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  staff-blorbo · Staff · Nov 25, 2019 at 10:50 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your webhost’s support team may also be able to assist.