Updating failed. The response is not a valid JSON response.

• 

  acerbicmedia · Member · Feb 17, 2021 at 4:32 pm

  • Copy link
  • Add topic to favorites

  I have been having problems with my website when i try to put icons in it. On the block editor i choose icon i choose one and update my site and then it displays this error ‘Updating failed. The response is not a valid JSON response’ i need help because i really want to include icons in my website

• 

  swaggadan · Member · Feb 17, 2021 at 4:34 pm

  • Copy link

  Hi there!

  What’s the address of the site you’re working on?

• 

  acerbicmedia · Member · Feb 17, 2021 at 4:35 pm

  • Copy link

  acerbicmedia.com

• 

  staff-mckluskey · Staff · Feb 18, 2021 at 9:46 am

  • Copy link

  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.