Updating failed. You are probably offline.

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  nadyavikylina · Member · Nov 3, 2020 at 2:11 pm

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  I am an editor in the buisness-account website hosted here. When I try to make changes in pages it says ‘Updating failed. You are probably offline.’ How can I resolve this?

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  staff-ozmodiar · Staff · Nov 3, 2020 at 6:50 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  nadyavikylina · Member · Nov 4, 2020 at 12:55 pm

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  Hi! It’s https://www.cicadapress.net/mast/
  Thank you!

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  nadyavikylina · Member · Nov 4, 2020 at 12:56 pm

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  Hi! It’s https://www.cicadapress.net/mast/

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  staff-mckluskey · Staff · Nov 4, 2020 at 2:25 pm

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  That site seems to be hosted with 1&1 Ionos, not on WordPress.com so we won’t be able to help.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.