Updating/installing plugins doesn’t work

• 

  itsmmfischer · Member · Nov 11, 2018 at 2:01 pm

  • Copy link
  • Add topic to favorites

  I’m not sure why but any update or new installation of a plugin gives me an error. Any clues as to why that might be?

• 

  torres126 · Member · Nov 11, 2018 at 2:09 pm

  • Copy link

  Hi there,

  We’d be happy to help, but we require one vital piece of information. What is the URL of your website?

  Bare in mind that if your websites uses the self-hosted version of WordPress rather than WordPress.com, you should post in the self-hosted forums or alternatively contact your hosting provider, or even the plugin developer. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  Let us know this information and we’ll try and move forward. :)

• 

  itsmmfischer · Member · Nov 11, 2018 at 2:35 pm

  • Copy link

  oh :) it’s mirjamfischer.com

  I think it has nothing to do with the specific plugin since eight different ones won’t update and new ones cannot installed – regardless of the plugin provider

• 

  torres126 · Member · Nov 11, 2018 at 2:56 pm

  • Copy link

  Hi,

  Ah, I see. However, it appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may still be able to find help here though: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Hope this gets fixed soon!