updating issues.

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  focuscoach30 · Member · Apr 8, 2022 at 5:54 pm

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  I set up my website through word press in 2014 or 2015. I was helped by someone who is still my administrator but I am no longer able to get in touch with him. I need to change that in order to update and deal with challenges on my website.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Apr 8, 2022 at 6:17 pm

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  What is the URL of the site you’re trying to access?

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  focuscoach30 · Member · Apr 8, 2022 at 6:19 pm

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  boblitwin.com

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  staff-blorbo · Staff · Apr 8, 2022 at 6:21 pm

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  Your site is not hosted with WordPress.com; it is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  So, you’ll log in to it through http://boblitwin.com/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

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  focuscoach30 · Member · Apr 8, 2022 at 6:26 pm

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  I still need to update Word Press.
  How do I do that without being the administrator. Is that done through GoDaddy?

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  staff-blorbo · Staff · Apr 8, 2022 at 6:37 pm

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  If you don’t recall the username or password for that WordPress.org site, there are some options for you at https://wordpress.org/support/article/resetting-your-password/

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.