Updating my phone number

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  electricbarnyard · Member · Jan 25, 2019 at 12:04 pm

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  I’m trying to disable 2-step authentication, but the phone number you have on file for me is incorrect. How can I update it? I do have backup codes –

  The blog I need help with is: (visible only to logged in users)

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  darciemg · Staff · Jan 25, 2019 at 8:37 pm

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  On the page for two step authentication, click to disable. It is going to send a code to the old phone, but you can simply use one of the backup codes you have there in place.

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  staff-doublebassd · Staff · Jan 25, 2019 at 8:41 pm

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  Hi there,

  
  @darciemg is spot on,

  1) Once you have printed your codes, click on the “Disable” button next to the status under Two Step Authentication.

  2) At the prompt, enter the first code from your list of backup codes and click the “Disable” button.

  You should now see that Two Step Authorization is disabled on your account. If you’d like to enable Two Step Authentication again in the future please see this guide below:

  Enable Two-Step Authentication

  If you are still having problems regaining access to your account, please let me know!

  Cheers,

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  electricbarnyard · Member · Jan 25, 2019 at 8:45 pm

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  Fixed! Thank you!