Updating my theme crashed my site
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Hello,
I didn’t build this website and I have limited experience with WordPress. This is my company’s website, hosted remotely. I can’t access the account through the usual login page and the link I was given no longer works.
On both, the error message is as follows:
Fatal error: Call to undefined function determine_locale() in /storage/content/39/1009739/sagafilm.be/public_html/wp-content/themes/Zephyr/common/functions/helpers.php on line 142
Please help!
The blog I need help with is: (visible only to logged in users)
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Based on the error message, your website URL is
sagafilm.be– correct?If so, it looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
You should reach out to the Zephyr theme developer for help here as that fatal error is being caused by your theme.
The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
I hope that clarifies things.
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Hello,
Thank you for this clear and helpful reply. I have been in contact with my host and they have been able to help me. My apologies for the missteps and abuse in forum use, I was in the midst of a lot of confusion and panic.
Thank you again!
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