Updating payment info

• 

  mcdoll13 · Member · Sep 8, 2015 at 1:34 am

  • Copy link
  • Add topic to favorites

  Hi there, I received an email saying my credit card is going to expire but when I click on the link it just takes me to a page to upgrade and I don’t see any kind of options for just renewing.

  Help! The page is Savridi Singers

  The blog I need help with is: (visible only to logged in users)

• 

  marioashley · Member · Sep 8, 2015 at 2:47 am

  • Copy link

  @mcdoll13, try viewsing your billing history here to see if it went through:

  View Your Billing History

  I have also tag a WordPress employee as we can’t see billing info for you.

  Hope that helps!

• 

  mcdoll13 · Member · Sep 8, 2015 at 1:43 pm

  • Copy link

  thanks – that took me into my profile & accounts settings and billing history etc. My problem is that it is a website for a non-profit, someone else used to manage the page and pay for it and now it will be my job. Clicking on that link and even on the website it only lets me manage my personal wordpress page (which I don’t even want). It has no billing history at all and I cannot access the non-profit page that I want.

• 

  staff-doublebassd · Staff · Sep 8, 2015 at 6:17 pm

  • Copy link

  Hey there!

  You can only see the option to renew your subscription info when you are the owner who initially paid for the upgrade under the account. You will need to contact the current owner and have him/her update the cc info and pay for the site.

  For further details on updating your credit card, please visit our support page.

  Let me know if I can help in any other way!

  Thanks,
  Darnell