Updating to the latest version

  • Unknown's avatar
    dillon39ba280b88 · Member ·

    Hi,

    I have recently updated my site from the 4.9 version to the 6.2 version but when I try to use the updated WordPress url to login it says that the user does not exist.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello,

    I’m sorry, but we cannot assist you directly with your issue because your site is not hosted on our WordPress.com managed hosting service since we only run the latest version of WordPress.

    To explain further, our service uses a customized server environment that is specifically optimized for WordPress. We provide built-in security, performance improvements, and in-house support for all site-related inquiries. Our customized version of WordPress is different from the one you are using with your current hosting provider, and we do not have access to your site to diagnose the problem.

    However, you have the option to transfer your site to our hosting service and receive in-house support using our migration plugin: https://wordpress.org/plugins/wpcom-migration/. Please note that your site would need to be on the Business plan.

    If you prefer to keep your site with your current provider, the open-source WordPress forums at https://wordpress.org/support/forum/how-to-and-troubleshooting can provide you with the necessary assistance. Their community is more familiar with such issues and can offer the best help.

    Thank you for understanding!

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