Updating WordPress timed out and now my site is down

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  ells2812 · Member · Oct 30, 2020 at 9:33 am

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  Hi all,

  My WordPress site is hosted on Azure.

  Today I clicked on the update WordPress button in the dashboard, it timedout and now I am unable to load my site.

  Does anyone have any advice on what I need to do to get it working again?

  Thanks

• 

  emilijamu · Member · Oct 30, 2020 at 4:05 pm

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  Hey @ells2812

  Sorry to hear that your site has been down when you updated to the new WordPress version.

  To get your site back, it would be best to contact your hosting provider’s support team.

  It looks like your site uses the open-source WordPress software (from WordPress.org) as it’s hosted on Azure. This forum is for WordPress.com hosted sites only – sorry about the confusion!

  You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  Additionally, you can look for help at the community forums here: https://wordpress.org/support/forums/
  http://wordpress.org/support/.

  Hope this helps!