Updraft backups missing after site hacked

  • Unknown's avatar
    privatecaredorchester · Member ·

    My site has been hacked. Changes have been made and I need to restore a backup from a few days ago. But these backups are missing. Is there somewhere else that I can find them other than my usual place for storing them? Does updraft keep a copy?

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host privatecaredorchester.co.uk on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at a2hosting. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.

    The good news is that your hosting provider may be able to help in this instance since they typically are responsible for backup up sites they host directly. I recommendcontacting a2hosting for further assistance since they are in the best position to help.

    After you have restored your site at a2hosting to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.

    https://wordpress.com/support/import-using-move-to-wordpress-com/

    Once you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance. Thanks!

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