UpdraftPlus Backup/Restore Error

  • Unknown's avatar
    dcorral20 · Member ·

    I work for Ryder Scott. Our website is http://www.ryderscott.com. We are attempting to make an offline backup of our website using Updraft. We ran the backup yesterday. Once the backup was complete, we received an error message.

    ‘24256.507 (13) Sending email (‘Files (database backup has not completed) (Full backup)’) report (attachments: 1, size: 3242 KB) to: webma…
    24256.571 (13) PHP event: code E_NOTICE: Undefined index: SERVER_NAME (line 330, wp-includes/pluggable.php)
    24259.321 (13) The backup attempt has finished, apparently unsuccessfully’

    Can you please help us determine how to fix this problem.

    Thanks!
    -Deborah

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Level 3.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, you can find support for your backup plugin at https://wordpress.org/support/plugin/updraftplus/

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