Upgrade

• 

  hapboo · Member · Apr 2, 2015 at 3:04 am

  • Copy link
  • Add topic to favorites

  Guys,

  I tried to contact you, but I can’t find a specific place to talk about billing.

  I don’t know whats happen and need your help to solve, because I tried to use your trial plan, but I canceled one day later, because we decided not use your tool.

  But I got my credit card invoice now and you charged me U$ 99.

  Please, I need your help to check it and cancel this charge asap.

  Thanks, Vitor.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Apr 2, 2015 at 3:12 am

  • Copy link

  Hi there,
  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

• 

  rachelmcr · Member · Apr 2, 2015 at 10:42 am

  • Copy link

  Hi Vitor,

  I checked your account, and we already cancelled and refunded that WordPress.com Premium plan for you earlier today. Please note that it may take up to a week for this refund to appear on your bank statement.

  If you have any other questions or concerns about this, please let me know!

• 

  dasdingwang · Member · Apr 3, 2015 at 11:28 am

  • Copy link

  I have the similar issues and I just contacted the staff. I was shocked this morning waking up to a bill from you guys costing £85!

  I have canceled the upgrade, but it does not appear to have any indication of the refund, and I had no idea of the auto-renewal thingy.

  The blog I need help with is dingwanguk. Please help me out here, I am really confused and frustrated.

• 

  jeremeylduvall · Member · Apr 3, 2015 at 5:51 pm

  • Copy link

  HI @dingwanguk,

  It looks like Dustin was already in touch regarding this upgrade, and he has issued a full refund!