Upgrade
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Hi,
I am trialling premium but have found a free theme I would like to use so would like to cancel the upgrade but don’t want to lose my domain name. I was talking to Jason S earlier and he advised I could keep my domain and pay $13 per year but I can’t see that option anywhere on the upgrades page.The blog I need help with is: (visible only to logged in users)
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Hi there! I’m happy to refund your Premium plan, but keep your Domain Mapping enabled.
I just want to mention the other features included in the Premium plan:
Just reply to confirm that you’d like to cancel the rest of that upgrade. :)
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Hi Shawna,
So if you go ahead and cancel the premium upgrade I will still keep my domain name and will be charged $13 per year?
I am having trouble making changes to the theme I’m using, ‘illustatr’, as on the demo there were pages for a portfolio and for a blog but it’s not showing these options for me to edit? How can I add pages?
Thanks,
Amy -
Hi Amy,
So if you go ahead and cancel the premium upgrade I will still keep my domain name and will be charged $13 per year?
Correct, it costs $13 per year to map an outside domain to WordPress.com
Would you like me to remove that Premium plan for you?
I am having trouble making changes to the theme I’m using, ‘illustatr’, as on the demo there were pages for a portfolio and for a blog but it’s not showing these options for me to edit? How can I add pages?
You can create new pages here:
While making the new page, you can set its template to Illustratr’s Portfolio Page Template, explained here:
https://wordpress.com/themes/illustratr/
For setting up a separate home page and Blog page, follow these instructions:
After those two things, you’ll have a Home page, Portfolio Page, and blog page. Let me know if you have questions about those steps.
Best,
-Alex G.
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Hi Alex,
Yes please can you cancel the premium upgrade, thanks.
Thanks for your help with my other questions- I will have a play around later on.
Thanks,
Amy -
Hi Amy,
I’ve removed your Premium plan upgrade. An authorization charge had already begun for $99 at the end of your free trial. I voided that out and your bank should remove the authorization charge from your account in a matter of days. You will not be charged anything further.
If you wish to add the Domain Mapping for $13 per year, without the Premium plan, you can do that here:
As you have questions, just let us know and we’re happy to help. :)
-Alex G.
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Hi Alex,
I need help! The illustatr theme looks like the headers are at the top of the page on the demo but I can’t seem to get them there on my page?
Also the demo shows you can have a grid of photos but again I cant work out how to do that?
Thanks,
Amy -
Hi Amy,
Illustratr doesn’t display a menu by default, but it does have that Primary Menu location if you want one. Follow these steps to make a custom menu:
After making and saving the menu, make sure to set it to the ‘Primary Menu’ location.
Also the demo shows you can have a grid of photos but again I cant work out how to do that?
The Illustratr demo is making that Grid using a Portfolio Page Template.
To set yours up like the demo, follow these steps:
- Setup a static Front Page instead of displaying your latest post on your front page
- Edit the page you selected as your Front Page
- Change that page’s template to ‘Portfolio Page Template’ and click update
- Add several new Portfolio projects, and make sure each one has a featured image.
-Alex G.
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Hi Alex,
I can’t get the menu items to show up on the top of my homepage? I’ve set them the location as primary.
I would like the top menu to just be ‘home’ and ‘blog’ and then directly underneath just be a grid of images
Thanks,
Amy -
Hi Amy,
You’ve created a menu, and set it to be the Primary Menu location, but you did not add any items to your menu. Here’s a quick video on how to do that:
You’ve already got the starting points for the grid. Just keep adding Projects, make sure they have a featured image, and page template makes the grid for you.
-Alex G.
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