upgrade

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  archwaylabradorscom · Member · Oct 2, 2016 at 3:00 am

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  We purchased a premium upgrade on the 20th of September and have never received the upgrade. It was paid by paypal .

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 2, 2016 at 4:36 am

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  meta name=”generator” content=”WordPress 4.6.1

  It looks like your above site is using the standalone WP software and is not hosted here on WordPressdotcom.

  If you purchased a Premium upgrade here for a site hosted elsewhere, the person who purchased the upgrade would see it in their Manage Purchases dashboard at https://wordpress.com/purchases where you can also initiate a refund. https://en.support.wordpress.com/refunds/

  If I’ve misunderstood your intent or you need more information just let me know.

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  staff-doublebassd · Staff · Oct 3, 2016 at 1:11 pm

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  Hi there,

  @justjennifer is correct – The only site under your account is a self-hosted site and there are no signs of a processed payment for a premium upgrade. Is there a different account in which the purchase was made under?

  If so, please have the owner of the upgrade post in this thread and I’ll be happy to look further into the issue for you.

  Let me know if you have any questions.

  Thanks!

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  justjennifer · Member · Oct 3, 2016 at 7:56 pm

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  staff-doublebassd – You meant ? (feel free to delete this)

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  staff-doublebassd · Staff · Oct 3, 2016 at 8:05 pm

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  I forgot is correct portion. Added.

  Sorry about that~ =)