Upgrade
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I would like to upgrade to one of the business plans but have a few questions before I do. I am on the basic, free plan right now and cannot seem to search through templates to find one that I like. Will this be available once I upgrade? Also, from reading your support page just now, it seems that actual, live help will be very limited, even if I have upgraded to a business plan.
I am very computer literate but am having a difficult time using the template to create the page. Am I understanding correctly that personal help will be limited?The blog I need help with is: (visible only to logged in users)
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re: business plans
Unlimited Premium Themes
https://theme.wordpress.com/themes/sort/premium/
re: support
There is no phone support and none is required as we all read and write. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.comThat said, the quickest way to get an answer is to state it clearly in a peer support forum thread like this one.
re: purchasing upgrades
There are no monthly payment plans. We are billed annually and must pay up front at the time of purchase.See https://wordpress.com/pricing/
Note that each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed.
We all pay in full for every upgrade at the time of purchase. Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/
Read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Your only options for payment are found here http://en.support.wordpress.com/payment/
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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