upgrade

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  ljgbc · Member · Jan 31, 2018 at 5:03 am

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  Dear Happiness Engineers. I currently have a Premium site and I want to upgrade to Business. I have already looked at the page for the different packages, so please don’t send me there. I would like a step by step process of how to go about upgrading. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  joshron · Member · Jan 31, 2018 at 5:17 am

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  Hi there!

  If you want a staff member to reply to your question, you may add modlook tag to the tags area to make sure they can see it.

  Here is the link to do it:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

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  ismaeliea · Member · Jan 31, 2018 at 5:47 am

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  Hi there!

  @ljgbc — I’ve gone ahead and added the Modlook tag to this thread.

  You can also get Live Chat support with your Premium plan available 24/5, using this link, here.

  You can learn more about Live Chat Support, as described here.

  @joshron — Thanks for your help here as well :)

  Cheers!

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  justjennifer · Member · Jan 31, 2018 at 7:29 am

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  Hey all, thanks for your help here. I’m also noting the now-closed duplicate thread with an additional concern by the user https://en.forums.wordpress.com/topic/upgrade-391

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  kokkieh · Staff · Jan 31, 2018 at 8:56 am

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  Hi there,

  I see you have since cancelled your Premium Plan, which is why you can’t currently access live chat.

  From the other thread:

  My concern is that the correct account is selected for the upgrade as I seem to have multiple accounts for some reason with WordPress. I just want to talk to a human being!!!!

  Do you mean multiple accounts or multiple sites? “Account” refers to the username you use to log in, ljgbc. If you want to purchase an upgrade using a different account, you need to log out of this account and log in using the other username. Then you can purchase a upgrade for a site in that usernames account.

  But I think you mean multiple sites, as I can see you have three different sites in your account.

  In that case, to buy an upgrade, click on My Sites and then Switch Site. There you should see a list of all three sites in your account. Select the one you want to upgrade, and then click on Plans. As you proceed from there the upgrade will be added to the site you selected.

  And should you realise you purchased the upgrade for the wrong site, you can just contact us via live chat (which you’ll have access to once you’ve bought a plan), and we can help you move it to the correct site.

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  ismaeliea · Member · Jan 31, 2018 at 11:25 am

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  @kokkieh — I apologize. I assumed the user has live chat, because the user mentioned about the Premium Plan.

  Sorry for interrupting, and my mistake.