upgrade

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  davideallenc75480321e · Member · Jan 6, 2023 at 10:28 pm

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  I just upgraded to the 1 TB backup plan and my account shows that my previous plan is still set to renew. Did the new plan not supersede the old plan? If not, do I need to cancel the old plan?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jan 6, 2023 at 10:54 pm

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  Hey there, could you reach out to Jetpack support directly for this? You’ve reached the forums for the free-tier WordPress.com hosting, and while I have some knowledge of Jetpack, any billing issues are outside my wheelhouse. I’m sure they can help you sort this out, though.

  Please use this link to contact Jetpack support. If that isn’t working, please update us here.