Upgrade

  • Unknown's avatar
    nationshopeprayer · Member ·

    I am trying to upgrade, but every time I try to pay it said ‘Purchases are currently disabled. Please contact us to re-enable purchases.’

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    nationshopeprayer · Member ·

    This is the email reply I got:

    Thanks for reaching out. We reserve the right to limit purchases on WordPress.com sites, so payments will not be allowed for this account.
     
    Your site is online, and you may use it on our free plan for as long as you’d like without additional upgrades.

    But there is no reason listed as to why we are being limited. Is it because the content of our site? Because of something in our account? We are willing to work with a reason, but blind rejection is an interesting way to run your business, WP.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Unfortunately, we are unable to help with this in the forums. Please reply to the email you received with further questions so our billing team can write back to you directly.

    Regards

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