upgrade / audio download

  • Unknown's avatar

    Hi
    I have bought the package offered where I would get my domain and also the 5 g extra space. It works well as far as showing the domain, and also while using the customized fonts and things it shows that I have the upgrade and it works well. BUT when trying to download audio to my library and posting it I get the message that either, from the library:”Error saving media attachment” or from trying to download directly in the post “Sorry, this file type is not permitted for security reasons.” (I am a musician an the files are normal mp3 files, tried with different things there and its nothing weird with the files per se). It also in that window says “4.0 MB used, 3.0 GB (99.9%) upload space remaining. You can upload mp3, m4a, wav, ogg audio files and increase your available space with a Space Upgrade.” This sort of sounds like I DON*T have the upgraded space needed. no? So what is happening? I am very grateful for a fast response since i took a few days of work to fix the homepage and now I am indeed stuck!

    Thanks
    J
    Blog url: http://planetjeanette.wordpress.com/

  • Sorry for the trouble!

    We’re looking into what’s holding that up.

  • planetjeanette – what account did you use to purchase the upgrade?

  • Unknown's avatar

    the planetjeanette account

  • Unknown's avatar

    I mean, I started the planetjeanette account/blog a few days back and as I registered that blog I also bought the domain and the upgrade.

  • This should be all fixed up now. Please let us know if you run into any more trouble!

  • Sorry about that, we’re not entirely ready yet, but should have this fixed soon.

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