Upgrade back to Explorer after downgrading from Creator

  • Unknown's avatar
    michaelsawdy · Member ·

    I tried the Creator plan, but realized it was not what I needed so I tried to convert back to Explorer Plan. Everytime I select upgrade to Explorer plan I continue to get the following message, ‘Sorry, that plan is not compatible with this site.’

    I have deleted all plug-ins and tried to rest to default site settings wherever I could but I’m starting to think there maybe something lingering on the back-end that’s preventing me from upgrading. I keep getting the same error message when trying to upgrade to Explorer no matter what I do.

    Any help is greatly appreciated.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is BiblicalSigns.com

    I’ve been trying to upgrade so I can get ride of the wpcomstaging address as my primary domain and get back to mu original domain of BiblicalSigns.com

    The blog I need help with is: (visible only to logged in users)

  • staff-shaun · Staff ·

    I’m going to send an email to you directly so we can work through sorting this out for you. It’ll be on its way shortly.

  • The topic ‘Upgrade back to Explorer after downgrading from Creator’ is closed to new replies.