Upgrade billing problems

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  aletamay · Member · Sep 13, 2012 at 4:14 pm

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  Everything still as above. Are we renewed or not renewed. Worried as today is the 13th

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  staff-blorbo · Staff · Sep 13, 2012 at 4:29 pm

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  Your domain was renewed through September 13, 2013 successfully.

  Sorry for the trouble!

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  aletamay · Member · Sep 13, 2012 at 4:34 pm

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  Thank you. I am very relieved.

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  staff-blorbo · Staff · Sep 13, 2012 at 4:46 pm

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  You’re welcome!

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  aletamay · Member · Sep 14, 2012 at 11:48 pm

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  I assume I can ignore this email I got this evening:

  Hi there

  During a routine check, we noticed that the domain “judyodesigns.com” on your blog has recently expired. It looks like you had this domain set to renew automatically, but the renewal failed due to a technical error and the domain was not renewed.

  We fixed the error that caused the auto-renew to fail, so you can now renew your domain manually.

  If you want to keep your blog available on this domain, please renew it in the next 10 days. You can do it under Store > My Upgrades in your dashboard.

  Please note that if you don’t renew this domain, your blog will no longer be available on http://judyodesigns.com/

  Let me know if this helps and if you have any more questions.

  Ran, http://support.wordpress.com/

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  staff-blorbo · Staff · Sep 17, 2012 at 4:38 am

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  Yes, you can safely ignore that.

  Sorry for the confusion!

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  infectologo · Member · Sep 26, 2012 at 2:41 pm

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  I have a question, I got charged on September 9th 2012 for the renew of my domain “infectologo.org” and I didn’t receive a notification or anything in my upgrades that say that I paid. And yesterday (September 26th 2012) I got charged again. And again, didn’t find anything in my dashboard that say that I already paid twice, just the renew day was set on October 10th 2012, I had to cancel the automatically renew, but I don’t know what is happening with my domain payment and also, I don’t know how to get a refund for the second payment. I’ll really appreciate an answer and help as soon as possible. In my Upgrades says that my website will expire on October 10th!