upgrade cancellation

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  pauridorsa · Member · Apr 12, 2015 at 9:14 am

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  I try to test your upgrade plain free for 30 days, in the first day i see its not usefull for me and i do a cancellation upgrade, but now i see you get 99€ from my account, i need this money back. Sorry for the problems. What i need do?

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Apr 13, 2015 at 4:04 pm

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  Hi there,

  I see you cancelled your Premium plan, so you will not be charged for that.

  There was a pending payment for the Premium plan, and you may see that pending payment on your credit card until your credit card company processes the cancellation on their end. However, I can confirm that you were not charged.

  Please let me know if I can do anything more to help!

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  pauridorsa · Member · Apr 13, 2015 at 4:13 pm

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  Hello rachel, the payment appear in my account, and i cant refund, if you want i can take screenshot if you give me a mail adress to send!
  Thank you

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  rachelmcr · Member · Apr 13, 2015 at 4:20 pm

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  Hi there,

  I want to assure you there was no payment taken from our end. If you have concerns about that pending payment on your credit card, please contact your credit card company for more information about that.

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  pauridorsa · Member · Apr 13, 2015 at 4:27 pm

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  They say me cant do nothing because its a credit card payment, they can do if its from account number.