Upgrade cancellation

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  intuitionmag · Member · Oct 23, 2013 at 2:20 pm

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  My domain is 5 days old and I would like to cancel the upgrade and get a refund. My reason for cancelling is that I would like to host my site on Bluehost. I received the link to confirm my cancellation but it didn’t go through. What do I do?

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Oct 23, 2013 at 5:58 pm

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  Hi there – If you still want to use your domain with another site, you should transfer it rather than cancel it. You can use your domain with Bluehost in this way:
  http://en.support.wordpress.com/domains/change-name-servers/#changing-domain-name-servers

  If you’d like to do that, I can cancel the rest of your Premium upgrade and refund $81 (which is $99 less the $18 cost of a registered domain). Then, you can move your domain to Bluehost.

  If you’re sure you don’t want the domain at all anymore, let me know and I’ll cancel and refund the entire thing.

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  intuitionmag · Member · Oct 23, 2013 at 7:29 pm

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  Thanks for your response :) I want to change my domain as well so I would appreciate it if you just cancel the whole thing and refund. Thanks.

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  eurello · Staff · Oct 23, 2013 at 7:43 pm

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  Hi there – Ok, this is done. You should see the refund on your statement in about a week. :)

  Let us know if you need anything else!

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  intuitionmag · Member · Nov 7, 2013 at 6:04 pm

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  I have not yet been refunded, and now it is three weeks after cancellation. Please refund.

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  eurello · Staff · Nov 7, 2013 at 9:07 pm

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  Hi there – I’m so sorry about that! Somehow the refund didn’t go through in our system. I’ve refunded you again now. The refund will go back into your PayPal account that you’d used to purchase the upgrade.