Upgrade cancellation and refund

• 

  followingmissemily · Member · Oct 10, 2013 at 11:35 am

  • Copy link
  • Add topic to favorites

  I received a receipt yesterday by email notifiying me that WordPress had taken a payment via paypal through an automated auto-renewal transaction which I wasn’t aware had been set-up in the first place as an ongoing yearly transaction. I did not authorize any payment and have no option on my account in which to cancel this status nor ask for a refund or cancel the auto-renewal through paypal. I have tried on numerous occasions to cancel this before the payment was taken but have had no option in which to do so. I have now discovered the amount has been taken out of my bank account for $60.00.

  This is wrong. Who can I speak to in order to get refunded? Anyone have any suggestions?

  I cant get support on the phone I’ve dialled a US number from the UK and receive an automated voice message nor a direct conversation via chat. I am so frustrated!

  The blog I need help with is followingmissemily.com

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 10, 2013 at 7:00 pm

  • Copy link

  Provided you are logged in under the same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  This thread is tagged for Staff assistance with your issue. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  jackiedana · Member · Oct 10, 2013 at 10:00 pm

  • Copy link

  I see the VideoPress upgrade was renewed for followingmissemily.wordpress.com because the upgrade was set to auto-renew. I would be happy to remove that upgrade from the site and issue you a refund of $60. Please confirm that is what you would like me to do, and I’ll take care of it for you.