Upgrade cancellation not working

  • Unknown's avatar
    josephnghwl · Member ·

    Hi
    I have already requested for a cancellation for my domain registration within 48 hours of purchase. The system updated the status to Cancellation pending and it has also indicated that an email will be sent to confirm the cancellation but I have never received the any email from WordPress on this. The system status is still showing Cancellation pending but it is saying that it can no longer perform the refund.

    Please investigate.

    Regards
    Joseph Ng

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hey Joseph,

    I’m sorry you’re having trouble! I’m happy to cancel the domain for you. Just to confirm, you’re looking to cancel josjascat.com. Is that correct? Please note, once a domain is cancelled, it is sent back to the registrar. It may or may not become available for purchase again in the future.

    Just reply back to confirm, and I’ll get that refund processed right away!

  • Unknown's avatar
    josephnghwl · Member ·

    Hi Jeremy
    Please proceed with the refund.

    Regards
    Joseph

  • Unknown's avatar
    jeremeylduvall · Member ·

    Done! Please allow a few days before the funds are available on your account.

    Let me know if you need anything else!

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