Upgrade cancelled and refund

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  igwesiemmanuel45 · Member · Oct 28, 2018 at 7:53 pm

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  I havnt received the refund yet

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 28, 2018 at 8:12 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

  You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  kokkieh · Staff · Oct 29, 2018 at 9:28 am

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  Hi there,

  We refunded your payment on 15 October 2018. You can see a receipt for the refund with a transaction ID from our payments processor in your billing history:

  https://wordpress.com/me/purchases/billing/

  If you haven’t received your refund yet, please follow up with your bank, providing that transaction ID as a reference. We have no control over how long your bank takes to reflect the refund in your account on their end.