Upgrade "cannot be cancelled"?

  • Unknown's avatar
    sophieaalicija · Member ·

    I made an account less than 10 hours ago and even though I’ve followed the strict instructions on how to delete the account and get refunded my £15, I get redirected to page which says “your upgrade cannot be cancelled”. As far as I’m aware, I haven’t upgraded anything. How can I deactivate my account and get my money back?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    You must be logged in under the exact same username account that registered the blog and purchased the upgrade.

    I tagged this thread with modlook in the sidebar for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    Know that if you cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it so if you want to keep it and use it on another site please let Staff know that.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel an upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • staff-doublebassd · Staff ·

    Hi there,

    I can help you with cancelling unavitadolce.com and issuing a refund.

    So that we are on the same page, once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it.

    If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    For more information on using the domain elsewhere, please see:

    http://en.support.wordpress.com/domains/domain-management/

    Just wanted to give you a heads up!

    Let me know if you want to proceed with the cancellation.

    Thanks!

  • Unknown's avatar
    sophieaalicija · Member ·

    Thanks for the response! The information is appreciated but I would still like to proceed with the cancellation please

  • staff-doublebassd · Staff ·

    Hey there,

    Not a problem! I have canceled your subscription for unavitadolce.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

  • Unknown's avatar
    eaelsociety · Member ·

    same problem here cannot cancel fore eaels.com

  • Unknown's avatar
    dnmitios · Member ·

    same problem here cannot cancel fore eaels.com

  • staff-doublebassd · Staff ·

    @eaelsociety

    I see that you were able to void out your payment, so you should either not be charged for the upgrade, or you will see a refund reflected on your bank statement in 7-10 business days.

    Let me know if you have any questions.

    Thanks!

  • staff-doublebassd · Staff ·

    Hi @dnmitios,

    Under your account, it says that the transaction could not be completed using your current payment method. Are you still trying to purchase an upgrade?

    Let me know, thanks!

  • Unknown's avatar
    eaelsociety · Member ·

    i am the administrator of eaelsociety is any problem or it is cancelled?
    i use the two accounts

  • Unknown's avatar
    dnmitios · Member ·

    i am the administrator of eaelsociety is any problem or it is cancelled?
    i use the two accounts

  • Unknown's avatar
    dnmitios · Member ·

    I cannot change also the payment method from paypal.. Do you know how?

  • staff-doublebassd · Staff ·

    Hi there @dnmitios,

    Our support page provides information on how to change your payment methods:

    https://en.support.wordpress.com/change-credit-card-details/

    Our general payment page provides more information regarding payment methods:

    Payment Methods on WordPress.com

    Let me know if you have any questions.

    Thanks!

  • staff-doublebassd · Staff ·

    @eaelsociety,

    i am the administrator of eaelsociety is any problem or it is cancelled?
    i use the two accounts

    The payment has been voided out, so no worries in regards to being charged.

    Thanks.

  • Unknown's avatar
    eaelsociety · Member ·

    And why here says that auto renews on … january 2016 payment method paypal i want to delete paypal from the payment method. Can you help me with the deleting

  • Unknown's avatar
    wospina · Member ·

    Darnelldibbles, please help me out with my website vitalees.com… I am trying to cancel and old domain that i no longer want (granjaswilliamospina.com) but every time I try to enter to my website from vitalees.com It appears a black layout and a sign that my old granjaswillamospina domain needs to be renew it, and i don’t want it. How can I get rid of it???

    I will deeply appreciate your help…

  • staff-doublebassd · Staff ·

    @eaelsociety,

    Auto renewal under your account has been disabled, so you will not be charged automatically via Paypal. Any credit card details associated with your account while auto renew was enabled has been erased.

    Thanks!

  • staff-doublebassd · Staff ·

    Hi @ wospina,

    I have deleted granjaswilliamospina.com from your account, so you should no longer see the overlay.

    Let me know if you have any questions.

    Thanks!

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