Upgrade cannot be cancelled?
-
I am trying to cancel my “upgrade” that was automatically renewed last night but it won’t let me. We are no longer in business and don’t need the site. Can someone help me out? Is there a phone number to call? I know it’s $18, but it’s wasted money at this point. Thanks.
Melissa
http://www.mckaypack162.comThe blog I need help with is: (visible only to logged in users)
-
There is no phone support. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I typed modlook into the sidebar tags on our forum threads for a Staff follow-up.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
I can absolutely help you with that.
Just to clarify, if you want to cancel your domain mckaypack162.com it can take up to several weeks for our domain registrar to release the domain, and it may not choose to do so. We can’t guarantee that your domain will ever be available to you again once canceled. If you have any intention of using mckaypack162.com again in the future, I suggest that you do not choose to cancel.
Please confirm that you understand and want to cancel your domain. Once you have done so, I will cancel it and remove the upgrade from your account.
Please let me know if you have further questions or if anything is unclear.
-
Dear staff-ozmodiar
Please help me with the same issue I have for steffirose.com
I understand all the above and just need to cancel ASAP as if autorenewed and I need a refund. I really appreciate your help. Thanks
-
@stephanieflannery
It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.
- The topic ‘Upgrade cannot be cancelled?’ is closed to new replies.
WordPress.com Forums 