Upgrade challenge

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  njabbott911679129 · Member · Jun 27, 2023 at 6:08 pm

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  I’m trying to upgrade and keep getting a message ‘Please check your Primary Site’s Jetpack connection.’ I have no idea what this means

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  njabbott911679129 · Member · Jun 27, 2023 at 6:08 pm

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  I’m trying to upgrade and keep getting a message ‘Please check your Primary Site’s Jetpack connection.’ I have no idea what this means

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

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  staff-totoro · Staff · Jun 27, 2023 at 8:23 pm

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  Hi there,

  I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.