upgrade cost

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  beckyjaneillustration · Member · Feb 19, 2018 at 3:54 pm

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  I tried to purchase an upgrade to Personal, when I was at checkout I had a total of $35, my card was declined so I called my card company who have now sorted that problem but now when I go to buy the plan I get a total of $48… where has my $13 refund gone from the original declined payment?? thank you

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  beckyjaneillustration · Member · Feb 19, 2018 at 3:56 pm

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  You should be able to see I tried to make 2 payments at the $35 cost which were both declined at the time, I’d like to process that again.

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  timethief · Member · Feb 19, 2018 at 5:55 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  kokkieh · Staff · Feb 20, 2018 at 6:35 am

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  Hi there,

  I’ve restored the $13 credit that was removed with your recent upgrade attempt. If you now add the plan that amount should be deducted automatically.