Upgrade did not provide backup

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  studiopenix · Member · May 6, 2024 at 5:38 pm

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  I upgraded to a Creator plan and there is no backup from Jetpack to download the website I created prior on wp staging.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  rambogenius · Member · May 12, 2024 at 5:48 am

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  Hi there,

  I see you cancelled and refunded the Creator plan already. I checked internally and we do have backups available. Here is a guide to restore the site after a plan expires: https://wordpress.com/support/restore-your-site-after-the-plan-expires/

  I recommend you re-add the plan and you will be able to restore the backup