Upgrade failed or payment didn't work

• 

  kerstinanger · Member · Jun 8, 2015 at 9:23 am

  • Copy link
  • Add topic to favorites

  Dear Support Team,
  I tried to upgrade my blog to Business and chose as payment method ELV. I entered all the necessary data, but got no confirmation neither by e-mail nor in wordpress.com under My Upgrades or Billing History. After clicking on the ‘Pay’ button there was the normal page again so I think, there went something wrong.
  Before trying it again and then maybe paying twice, I would like to know if there is any upgrade order on your server. Can you help me with this problem, please? Or maybe tell me, what might cause this problem?
  Thank you and kind regards.
  Kerstin

  The blog I need help with is: (visible only to logged in users)

• 

  brookedot · Member · Jun 9, 2015 at 7:23 pm

  • Copy link

  Hi Kerstin,

  I have sent you a private email with details about your account. Please respond to that message if you have any additional questions.

  Cheers!