Upgrade for Google Analytics

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  monitoringteam · Member · Mar 25, 2016 at 10:19 pm

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  Hi –
  Where can I upgrade so I can get GA? I’ve tried many places without any luck.
  Where can I find how to contact support or a representative other than a public forum? Every ‘contact us’ or ‘support’ link I have tried leads me to this public forum which is a little misleading.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 25, 2016 at 10:22 pm

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  Hi there,

  re: googles analytics
  There is no alternative when it comes to wordpress.COM hosted blogs. You either purchase the Business upgrade for $299 US per year or you don’t have access to Google Analytics.http://en.blog.wordpress.com/2015/01/29/google-analytics-for-wordpress-com-business-sites/

  Read also: https://en.forums.wordpress.com/topic/e-commerce-22?replies=17#post-2575955

  There is no phone support. For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best contact form to use now is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat.

  re: direct email support
  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com

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  monitoringteam · Member · Mar 25, 2016 at 10:35 pm

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  Wow – thank you so much! :) Very helpful.

  One last question – do I have to pay 299/year per domain?

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  timethief · Member · Mar 25, 2016 at 10:40 pm

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  Yes, there are no bulk deals. Hopefully, you understand that no e-commerce plugins are included in that plan any more.

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  monitoringteam · Member · Mar 25, 2016 at 10:42 pm

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  Wow…. highway robbery!!! Thanks for your help you are a real gem :)

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  timethief · Member · Mar 25, 2016 at 10:50 pm

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  Yo! I don’t think it’s a case of robbery, but you’re welcome. :)

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  monitoringteam · Member · Mar 26, 2016 at 8:09 pm

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  hello – I have a different thread open but no one has responded. I’m trying to purchase the upgrade but I need someone to change the setting so I am able to purchase in US dollars.