Upgrade has been cancelled and ₹ 2,160.00 refunded:

  • Unknown's avatar
    slalitmohan20980 · Member ·

    I got the mail-the following upgrade has been cancelled and ₹ 2,160.00 refunded:
    Though I spent Rs 1920 + Rs 1800 Total = Rs 3720. Why am I not getting full refund?

    WordPress.com Premium on https://rlenglishacademy.wordpress.comRECEIPT ID
    73827843
    TRANSACTION ID
    STRIPE:RE_3M00ZBAEUZOIBR940FRZOBB6
    BILLING DETAILS
    Use this field to add your billing information (eg. business address) before printing.
    Order summary
    DESCRIPTION AMOUNT
    Total paid: ₹ -1,800.00
    WordPress.com Premium(refund)
    Annual subscription

    rlenglishacademy.wordpress.com
    ₹ -1,800.00
    RECEIPT ID
    73802114
    TRANSACTION ID
    STRIPE:CH_3LZKZGAEUZOIBR940GSDKJBA
    BILLING DETAILS
    Use this field to add your billing information (eg. business address) before printing.
    Order summary
    DESCRIPTION AMOUNT
    Total paid: ₹ 1,920.00
    WordPress.com Personal(new purchase)
    Annual subscription

    rlenglishacademy.wordpress.com
    ₹ 1,920.00
    Domain Transfer(new purchase)
    rlenglishacademy.com
    ₹ 0.00

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I can confirm that you did not receive a refund for your domain transfer, but in this case you did not actually complete the domain transfer, and it seems to be at the original registrar (Google) still.

    See: https://gwhois.org/rlenglishacademy.com+dns

    With this in mind I have refunded the remaining ₹1,560 which you can confirm here: https://wordpress.com/me/purchases/billing/

    Hope that helps. Please let us know if you have any more questions.

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