upgrade info missing

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  dbrennansoua · Member · Oct 1, 2015 at 8:40 pm

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  received an email: Auto renew for shoreorthoblog.com failed
  I do have current Amex info listed? under upgrades, nothing shows, but under premium it says ‘Your current plan’

  I just want to make sure I renew the premium plan… Please help, thanks Donna

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 1, 2015 at 8:43 pm

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew any upgrades at Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  That link is http://shoreorthoblog.com/wp-admin/paid-upgrades.php?page=my-upgrades and the blog’s actual owner can access it and use it.

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  rachelmcr · Member · Oct 2, 2015 at 4:54 pm

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  Hi Donna,

  The upgrade for shoreorthoblog.com is owned by a different WordPress.com user on the site. As timethief mentioned, only the upgrade’s owner can manage and renew the upgrade. That user will need to log in and go to their My Upgrades page to make sure the payment details are up to date for renewal.