Upgrade is not working

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  louisesvensson13 · Member · Sep 11, 2014 at 7:23 am

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  Could you please contact me on telephone [removed from public forum]. I need help with my upgrade.

  Best regards,
  Louise

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 11, 2014 at 8:13 am

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  Hi there. There is no telephonic support for WordPress.com, only these support forums. You also shouldn’t post sensitive information like a phone number here as this is a public forum and anyone on the internet can access it. I’ve tagged this for staff so they can remove your phone number.

  If you provide information on exactly which upgrade you’re having trouble with, staff will assist you with that as well.

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  louisesvensson13 · Member · Sep 11, 2014 at 8:19 am

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  I am trying to get the premium upgrade for my blog but it´s not working. I cannot get through to the payment.

  Could you please assist me in how to proceed.

  Kind regards,
  Louise

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  kokkieh · Staff · Sep 11, 2014 at 8:23 am

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  Thanks for that information. Please be patient while waiting for staff to respond.

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  raincoaster · Member · Sep 11, 2014 at 8:23 am

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  Please be more specific than “it’s not working.” What upgrades are you trying to buy, what payment method are you using, what browser and version, and where in the process does the failure occur?

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  louisesvensson13 · Member · Sep 11, 2014 at 8:27 am

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  When I am klicking on the button “Get WordPress.com Primium” on the WordPress Store site nothing is happening. I cannot get further.

  I would like to upgrade to primium for $99 per year.

  Louise

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  raincoaster · Member · Sep 11, 2014 at 8:40 am

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  Are you clicking to the store from the dashboard of that particular blog? That’s what you have to do.

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  ap7se · Member · Sep 11, 2014 at 8:51 am

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  Ok, thanks!
  And when I do that It says that I already have WordPress.com Premium.
  You are sending me e-mails that I have to upgrade “otherwise the upgrade expires, all the bundled upgrades will be removed, and your site will no longer be available at forvalt.ap7.se”.

  So how do I do? I can´t upgrade cause I have Primium and I do not want it to expires so my site no longer will be avaliable. Please advice!

  Louise

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  ap7se · Member · Sep 11, 2014 at 11:23 am

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  Any advice how to proseed?

  /Louise

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  kokkieh · Staff · Sep 11, 2014 at 11:26 am

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  You should see the option to renew your upgrades under Store ->My Upgrades in the dashboard. This thread is also tagged for staff, so if you don’t see that option and you’re sure you’re on the right blog’s dashboard, let us know here and staff can check if there’s anything wrong.

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  ap7se · Member · Sep 11, 2014 at 12:21 pm

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  Perfect, thank you!

  /Louise

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  kokkieh · Staff · Sep 11, 2014 at 12:24 pm

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  I just want to confirm as this is still tagged for staff regarding your phone number: Have you managed to renew your upgrade or do you still need help with that?

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  ap7se · Member · Sep 11, 2014 at 12:27 pm

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  Yes, thank you I have now managed to upgrade. Thank you also for marking it staff only.

  Best regards,
  Louise

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  kokkieh · Staff · Sep 11, 2014 at 12:29 pm

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  Thanks for confirming that you got that working. I did not mark it “staff only” (I don’t have that ability) but I tagged it for them to remove your phone number.