Upgrade not cancelled and refunded. There was a problem refunding your payment.

  • Unknown's avatar
    cosmocircus · Member ·

    I got the message explicit in the title of this forum when I wanted to cancel my premium.
    I am still within the period of cancellation and I want a refund for it.

    When will I have answers about this issue?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    Are you sure you are logged in under the correct username account when requesting a refund?

    What is the upgrade involved here please?
    If it includes a domain, do you want to use the URL on another site?

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    When you are logged in under the same username account that purchased the upgrade what do you see in these two locations please?
    Dashboard > Store > My Upgrades
    http://en.support.wordpress.com/my-upgrades/
    as well as
    Dashboard > Store > Billing History
    http://en.support.wordpress.com/Billing-History/

    I tagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • supernovia · Staff ·

    Hi cosmocircus, I’ll help you get things straightened out. Everything is removed and refunded now. What would you like to do from here?

  • Unknown's avatar
    cosmocircus · Member ·

    Thank you,
    It says I have no upgrade now, but I didn’t get any cancellation email or confirmation the refund is on its way? Could I please have one of those?

  • supernovia · Staff ·

    Sure, I’ve just sent another copy.

  • The topic ‘Upgrade not cancelled and refunded. There was a problem refunding your payment.’ is closed to new replies.