Upgrade not processed?

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  lcuhonors · Member · Jun 11, 2015 at 1:35 pm

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  Two days ago, I purchased a premier template for $79. When it did not seem to process, I ordered it again. Still no evidence of any processing. What did I do?

  The blog I need help with is: (visible only to logged in users)

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  galois · Member · Jun 11, 2015 at 1:53 pm

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  I purchased a premier template for $79.

  What is the premium theme?
  https://theme.wordpress.com/themes/sort/premium/

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  lcuhonors · Member · Jun 11, 2015 at 1:55 pm

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  Curator

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  galois · Member · Jun 11, 2015 at 2:01 pm

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  Try to activate it from this address:
  https://theme.wordpress.com/themes/curator/
  or
  https://lcuhonors.wordpress.com/wp-admin/themes.php?theme=premium/curator

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  lcuhonors · Member · Jun 11, 2015 at 2:33 pm

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  Thank you. It is acting like I still need to pay. Nothing shows as processed in my billing. Perhaps this is just a matter of long processing via credit card to paypal.

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  galois · Member · Jun 11, 2015 at 2:51 pm

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  Ok, I tagged this thread for Staff assistance. Be patient while waiting. :)

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  rachelmcr · Member · Jun 11, 2015 at 3:05 pm

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  Hi there,

  I checked your account lcuhonors and there aren’t any purchases linked to this account. Are you sure you purchased the Curator theme from this WordPress.com account?

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  lcuhonors · Member · Jun 11, 2015 at 3:30 pm

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  Well, I clicked the purchase button, after giving my cc information, twice. Nothing shows as in process on the cc account, so if you are sure I have not completed a purchase, I will try again.

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  rachelmcr · Member · Jun 11, 2015 at 3:45 pm

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  No purchases are appearing on your account, so please try it again and let me know if you get any messages (either error messages or success messages) after you click the purchase button.

  If it looks like it still isn’t working, let me know and I can continue investigating that for you!

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  lcuhonors · Member · Jun 11, 2015 at 3:47 pm

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  Thank you. I will try again, but I think I will go ahead and get the Premium account.

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  galois · Member · Jun 11, 2015 at 5:19 pm

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  I will try again, but I think I will go ahead and get the Premium account.

  Note that with the premium plan you don’t get premium themes/templates.

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  lcuhonors · Member · Jun 12, 2015 at 4:51 pm

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  As a follow up, I tried to purchase the premium plan yesterday, and it still did not process.

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  rachelmcr · Member · Jun 15, 2015 at 8:34 am

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  Hi there,

  Did you get any messages (error messages or other messages) after you clicked the Purchase button?

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  lcuhonors · Member · Jun 15, 2015 at 11:40 am

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  No I did not. Perhaps it is something on our company servers that blocks the processing. I am not sure.

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  rachelmcr · Member · Jun 15, 2015 at 11:44 am

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  That’s possible. Can you please check with your company’s IT folks to see if anything on your company servers are blocking it?

  It’s also possible that your credit card company is blocking the transaction when we try to authorize it with them. Can you please contact them to make sure they are allowing transactions with WordPress.com?