Upgrade not working

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  info2b9b2679b6d · Member · Jan 20, 2026 at 10:37 am

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  We upgraded from free to Premium plan, but it still says free. Alle plugins say “Requires a plan upgrade”. The AI-bot can not figure out what is wrong. I can not get connected to a real person, because we have a free plan.
  Even though we payed.
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 20, 2026 at 1:21 pm

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  If you made the purchase using this account, you should see it as described at https://wordpress.com/support/manage-purchases/#view-your-purchases

  If not, are you sure you didn’t use or create another account when you bought that upgrade? Check all of your email addressess to see on what email address you received the confirmation and check if it is the same as the one from current account.