Upgrade payment error

  • Unknown's avatar
    geoffnapier · Member ·

    I have just upgrades to the second level because there was an offer for £4.50 instead of £7 per month. When my payment went through it showed that am paying £7, not £4.50. When will the offer be reflected on my account. Incidentally, I have just gone into the payment plan page and that offer has now disappeared. Geoff Napier auroragatherings.com

    The blog I need help with is: (visible only to logged in users)

  • avydun · Staff ·

    I have added a tag “modlook” to this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to check this for you.

  • fstat · Staff ·

    Hi Geoff,

    Since you already had the Personal plan that costs £30 in order to upgrade to the Premium plan you only had to pay for the difference which is £54 (£4.5 per month).

    Have a look at your Billing History:

    https://wordpress.com/me/purchases/billing

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