Upgrade payment info?
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I can find no way to upgrade my payment information as I have just been advised to do. This ought to be simple enough, but no link leads to a helpful answer,
The blog I need help with is: (visible only to logged in users)
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You must be logged in as Admin under the exact same username account that registered the blog and purchased the upgrades for it to access > Dashboard > Store > My Upgrades and renew the upgrade.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
If required click the “Need More Help” link and complete the form for account recovery. -
Thanks. I can get to my blog and i can get to the store, but I can see no way to manually renew my upgrade with new payment information.
The message says:
“Domain Mapping on your blog Don Bredes is about to expire. This upgrade replaces your site’s default address of “donbredes.wordpress.com” with the custom domain “donbredes.com”.
Domain Mapping costs $13.00, and it is set to expire on September 2, 2013. If that upgrade expires, your site will no longer be available at “donbredes.com”.
Renew Domain Mapping
Your credit card has expired so the renewal didn’t go through. We’re getting in touch because you’ll need to manually renew this upgrade.”
But nowhere does it explain how to do that.
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Your credit card has expired so the renewal didn’t go through.
It appears that you need to update your credit card information by providing another credit card that’s a valid one ie. has not expired.
I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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P.S. You ought to be able to remove your old credit card information and replace it with the relevant information for a different valid credit card on this page > Store > My Upgrades.
For more information: http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/ -
Thanks again, tt. I realize that I need to provide a new card number, but for the life of me I cannot find a way to do that.
I go to Store and My Upgrades, but nothing there asks about/for payment information. I can’t find any credit card info at all.
This is all I get:
My Upgrades
Don Bredes (donbredes.wordpress.com – Current Site)
Product Subscription Status
Domain: donbredes.com
Domain Mapped to WordPress.com
Purchased by douniabredesLearn More | Domain Settings
Status: Expiring
This upgrade will expire in 29 days on September 2, 2013
$13.00
USD per year
$0.04 per dayJust in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.
New domain registrations will be refunded if requested within 2 days.
Domain renewals are non-refundable.
Most other upgrades can be fully refunded within 30 days of purchase.You can use the “Cancel” button on My Upgrades if available or Contact support if you want to request a refund.
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Maybe the problem has to do with the fact that it was first purchased by my daughter, not by me. But I can’t make any sense of all this. Why must the process be so opaque?
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Thanks for the additional info for Staff. It’s the long weekend and threads tagged for Staff attention with the earliest dates will be the first ones responded to please be patient while waiting for Staff to work their way forward to this thread.
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You need to log into the account that purchased the upgrade, which is: ‘douniabredes’. After that you can renew the upgrade at https://donbredes.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
Please let us know if you need any further assistance!
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